Privacy Policy

1. Introduction

Welcome to MyExam.ng ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using MyExam.ng, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, we collect personal information including but not limited to:

• Full Name — to identify you and personalize your experience
• Email Address — for account verification, communications, and password recovery
• Phone Number — for account verification and support communications
• Academic Information — such as target exams, subjects, and academic level to personalize your learning experience
• Payment Information — when you subscribe to premium services (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP Address — to understand geographic distribution and prevent fraud
• Browser Type and Version — to ensure optimal site performance
• Pages Visited and Time Spent — to improve our content and user experience
• Cookies and Tracking Technologies — to remember your preferences and analyze site traffic

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services — delivering personalized learning experiences, exam simulations, and analytics
• To Communicate With You — sending account updates, exam reminders, promotional materials, and support responses
• To Process Payments — securely handling subscription transactions
• To Maintain Security — monitoring for suspicious activity and protecting against unauthorized access
• To Comply with Legal Obligations — meeting regulatory requirements and responding to lawful requests

4. How We Share Your Information

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors — to handle secure payment transactions
• Cloud Service Providers — to host and store your data securely
• Email Service Providers — to send you important communications

All third-party providers are bound by strict confidentiality agreements and are prohibited from using your personal information for any purpose other than the services they provide to us.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information, including:

• SSL/TLS Encryption — all data transmitted between your browser and our servers is encrypted
• Secure Password Storage — passwords are hashed and salted using industry-standard algorithms
• Access Controls — only authorized personnel have access to user data
• Regular Security Audits — we routinely review and update our security practices

6. Your Rights

You have the following rights regarding your personal information:

• Access — you can request a copy of the personal data we hold about you
• Correction — you can update or correct inaccuracies in your data
• Deletion — you can request that we delete your account and associated data
• Data Portability — you can request your data in a machine-readable format
• Withdraw Consent — you can withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us at support@myexam.ng.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.

The types of cookies we use include:

• Essential Cookies — necessary for the basic functioning of the website
• Performance Cookies — help us analyze how visitors interact with our site
• Functionality Cookies — remember your preferences and settings

8. Children's Privacy

MyExam.ng is intended for use by students preparing for exams. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to contact us:

• Email: support@myexam.ng
• Phone: 0703 058 5793
• Address: 93, Olokoro Street, Umuahia, Abia State, Nigeria